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Dental Clinic Group Scheduled 2.5x More Pre-Consultations with DijitalOnay

The organization replaced slow response times and missed opportunities with digital approval processes running in a single flow. As a result, the number of pre-consultations increased, operational delays decreased, and the end-to-end flow from application to approval became significantly more efficient.

2.5x

Increase in scheduled pre-consultations

40%

Reduction in process delays

3 Branches

Managed under a single workflow

Private Clinic Group

"Pre-consultations were scheduled much faster and the entire process ran in a far more controlled manner from start to finish."

Dental Clinic Team

Operations Director, Private Clinic Group

Dental Clinic

Dental Clinic is a multi-branch healthcare organization that uses digital solutions to make patient communication, approval management, and document archiving faster and more organized. The team aims to streamline the patient experience while improving operational efficiency.

Öne Çıkan: Clinical Operations Team

Sektör: Health Technologies

Kullanılan Ürünler: Digital Approval Workflow

Introduction

The Private Clinic Group wanted to carry out patient information and consent processes across different branches more efficiently. However, teams were losing time due to steps that required manual follow-up and struggling to maintain process consistency.

The preparation of consent forms, their delivery to patients, and the archiving of completed records were progressing in a fragmented manner across different teams. This reduced operational speed, especially during busy periods, and weakened overall visibility.

The institution's priority was clear: to simplify cross-branch workflows, reduce repetitive workloads for teams, and make the patient consent flow more controlled.

Solution

Centralizing the digital consent flow in one place

With DijitalOnay, patient information, digital consent collection, and document archiving steps were unified under a single flow. This allowed clinic staff to manage the entire process from the same dashboard.

Since the same structure was used across branches, process consistency was strengthened; it became much clearer which form was sent, completed, and archived — and when. Visibility increased for teams while processing time decreased.

As the number of steps requiring manual control decreased, staff were able to focus on more critical operations. This led to faster responses on the patient side and a more organized workflow within the institution.

Results

A faster and more visible process structure

After DijitalOnay was implemented, the institution saw significant improvements in both internal team coordination and the patient consent flow:

  • 2.5x more preliminary consultations were scheduled.
  • 40% reduction in operational delays.
  • 3 branches began operating in greater alignment under a single flow structure.
  • More organized archiving made accessing records easier.
  “With DijitalOnay, we didn’t just speed up the process; we built a more visible and sustainable structure that balances the workload for our teams.”

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